The Captain’s Manor Inn is dedicated to the highest level of guest service. We have created the following policies to ensure we meet that goal for the visitors who stay at our inn in Cape Cod.
A three night minimum is required Memorial day weekend, July 4th , Labor Day weekend, Columbus Day weekend, weekends in the summer and certain special events. A two night minimum is standard during the summer months; a one night stay can occasionally be accommodated at the Innkeepers discretion – all booking must be made directly by calling the Inn.
Prepayment is required by credit card only (MasterCard, Visa, American Express or Discover) and will be processed at the time the reservation is made. Reservations are subject to Massachusetts state and local lodging tax rates which together total 14.45%
As a small property. cancellations affect us greatly. In the unfortunate situation where you need to cancel your reservation, deposits are refundable (less $60 per room service charge) on reservations canceled more than 21 days prior to arrival.
Guests who cancel their reservation less than 21 days prior to arrival will be responsible for the full room charges. The room be released and made available to be re-rented for all nights of the original reservation. If the rooms are re-rented at the full rate, a refund will be issued less a $60 per room service charge. If the room(s) are re-rented at a reduced rate, the amount of the refund will be adjusted to reflect the reduced rate. On reservations made more than six months in advance. or a reservation for multiple rooms, a 60-day cancellation policy applies and full payment is due 60 days prior to arrival. Changes and modifications to existing reservations are subject to the above 21/60-day cancellation policy.
We highly recommend travel insurance to protect against last-minute emergencies. If interested there is a site we are aware of called Insure My Trip where it is possible to obtain quotes from multiple insurance providers. Our understanding is they typically offer coverage for delays or cancellations due to weather, peril, job loss, and medical crisis. The policies have added benefits for medical care while away, including medical evacuation. We do not have personal experience with the Insure My Trip website so we cannot personally recommend it.
Check-in and Out Times
Check-out is 11:00 am. Standard check-in is 2:00 to 5:30 pm. We strongly encourage our guests to request an early check-in in order to get settled and begin enjoying their visit to Falmouth. Please contact us if you require a check-in after 5 :30 pm or if you need to check-in earlier than 2:00 pm. We will do our best to accommodate special requests. We greatly appreciate your respect for the check-in and check-out schedule.
On-site parking (one space per room, no towed vehicles) is available for registered guests only.
Non Smoking/ Open Flame / Incense Policy
For the safety and comfort of all our guests, The Captain’s Manor Inn is a non-smoking inn and property. There is to be no smoking or vaping in the Inn or on Inn grounds. No candle, incense or open flame of any kind is allowed in this circa 1849 wood structure.
Quiet Time at Our Cape Cod Inn
Out of respect for our Inn guests and our residential neighbors. quiet hours are from 10 pm until 8 am. This applies inside the Inn, as well as the wrap around veranda and grounds.
Children & Pets
Well supervised children, 12 years of age and older, are welcome. We cannot accommodate pets.
For your comfort, our guestrooms are appointed with upscale furniture, top quality linens and high end carpeting. If your stay results in any significant damage or loss to Inn property, we will need to charge you for the value of the replacement or repair. We will notify you immediately of our concern and please feel free to call us to discuss the issue.
All valuables such as travel documents, credit cards and personal property are the full responsibility of the individual guest. The Captain’s Manor Inn is not responsible for loss of any money or valuables while staying at the Inn. Management is not responsible for damage to any auto or loss of contents in the auto while parked at the Inn.